Augusta, GA. 30901
PILGRIM SOAP COMPANY™
“Let Our Journey Begin”
Payment and Shipping
PILGRIM SOAP COMPANY™ uses a combination of UPS and USPS services.
Packages are shipped Monday-Friday excluding federal holidays within the United States. Orders placed after 3:00 p.m (EST) will be processed and shipped by the end of the next business day. Orders received on Saturday, and Sunday will be processed on the following business day.
Confirmation numbers for all orders are provided and can be used to track your shipment.
Using Standard Delivery (UPS Ground), orders shipped to the eastern half of the US usually arrive within 2 - 4 business days, and orders shipped to the western half of the US usually arrive within 4 - 7 business days.
(Alaska, Hawaii, or U.S. TERRITORIES) and other international delivery times may take longer.
Customs, Duties, and Taxes
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customers are responsible for any custom taxes added by their governments. Please be mindful of your country's import tax policy.
If in any case a package is returned back to PILGRIM SOAP COMPANY'S warehouse as undeliverable, a refund will be issued back to the customer of the full price less the amount charge for re-routing fee.
However, if the customer chooses to have the package shipped back to them, there will be a re-routing fee, plus the standard shipping fee, and the original product fee.
Damages or loss acquired during shipment is the delivery company's responsibility. Claims must be filed with the delivering carrier. Although this is the responsibility of the addressee our Customer Service Reps will be happy to assist you in anyway possible.
Cancellation or Changes
Please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. However, if you choose to change or cancel an order once it has been submitted it must be done before 1:00 p.m. EST of the same shipping day. (Please see the Contact Us page for possible ways to contact Customer Service).
Changes or cancellations to orders will not incur a fee.
ALL PURCHASES ARE SUBJECT TO BANK AUTHORIZATION PRIOR TO PROCESSING. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED. IF YOUR ORDER CANNOT BE PROCESSED, AN EMAIL NOTIFICATION WILL BE SENT.
Returns & Refunds Policy
How do I return an item?
We greatly appreciate our customer's business and your satisfaction is important to us. Unopened merchandise may be returned for a refund within 14 days of purchase with the presents of the original sales receipt and certified "Item Refused" on box by UPS or USPS.
Once package has been opened the customer will not be entitled to a refund, however the merchandise maybe returned for an exchange or store credit up to 14 calendar days after delivery of the product.
After 14 calendar days, there will be no refund, exchange, or store credit.
Within 14 calendar days of the delivery date
Customers can receive a refund on unopened packages (Delivery box must be unopened to receive a full refund.) If opened, customer will be allowed to exchange merchandise or receive store credit.
After 14 days no refunds, exchange, or returns are allowed.
Damaged or Wrong Items
If an item is received damaged or is incorrectly shipped contact Customer Support immediately. The Customer Service contact number is 802-591-1243 and hours of operation are Monday through Friday 10:00 a.m. through 6:00 p.m. EST, the representatives will be happy to assist you.
Defective or Wrong Items
Items that are defective will qualify for store credit or a cash refund once merchandise has been sent back. Refunds are contingent upon inspection of item(s) once it is received back. Please contact Customer Support immediately to resolve this issue.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Again you must contact us within 14 days if you intend to return any item back to our store. Items returned to us after 14 days and without contacting us will not be refunded or exchanged.
Please Note: The customer is responsible for all shipping cost if seller is not at fault.
Pilgrim Soap Company™
3125 Scenic Dr.
Augusta, GA 30909
Secure ordering & payment options
You can shop at WWW.PILGRIMFACTORY.COM or WWW.PILGRIMSOAPCOMPANY.COM with confidence. We have partnered with WWW.AUTHORIZE.NET, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram http://www.authorize.net/resources/howitworksdiagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
WWW.PILGRIMFACTORY.COM is registered with the Authorize.Net Verified Merchant Seal program.